Returns

The window

The retail partner’s standard return window is 30 days from delivery for clothing in unworn condition. The exact terms sit on each listing under the returns section; a handful of listings offer free returns explicitly, and those say so.

How it goes

Open the order on the retailer’s site, choose the item, pick a reason (wrong size is the most common and the least argued, especially on slim cuts), print or show the QR code, drop the parcel. Refunds land a few days after the carrier scans it.

Three habits that keep returns painless

• Keep tags attached until the keep-or-return decision is made. Tagless clothing returns are where disputes start.
• Try things on before training in them. A shirt that has been through a session is not returnable in any honest sense.
• Photograph any arrival damage before the packaging goes in the bin. One photo settles what three emails cannot.

What we can do

We are not part of the transaction, so we cannot issue refunds. What we can do is reduce the odds you need one: the size guide and the fit note on every product page exist exactly for that.